Question & Answer
Home and Personal |
General
Coverage
Premiums
Claims
Tenants
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Question:Why should I choose Affinity Insurance Services as my broker partner? |
Our entire team understands that insurance is who we are and what we do. We have knowledgeable, experienced, professional brokers that understand that insurance doesn’t always feel important until you require it. Back to top |
Question:How do I start a claim? |
Start by contacting the office where your policy is located. They will be able to explain the claims process and contact the company to have an adjuster assigned. If this is an auto claim, you can set up an online claim with SGI at sgi.sk.ca, call the nearest SGI claim center or call the office where your policy is located. Back to top |
Question:If I change insurance carriers OR brokers, do I lose my claims free coverage? |
When a customer decides to change insurance companies or brokers they will not lose their claims free discount as long as there is no lapse in coverage. The new carrier or broker may ask the customer to provide them a copy of their old policy to ensure that the insurance was continuous and that they were eligible for the claims free discount prior. Back to top |
Question:Are there benefits from staying with the same carrier for years? Are claims handled the same way for new and long term customers? |
Loyalty with an insurance carrier is not all that different than loyalty in a friendship. If you have been with an insurance carrier for many years and have a claim that falls into a grey area, the insurance carrier may consider your past claims history, and loyalty to determine if the questionable claim can be brought into the scope of the policy. If you have recently switched carriers, the relationship is new and it is possible the new carrier may be less forgiving. Like all friendships, though, you should periodically evaluate the costs and rewards of your insurance carrier relationship. If your current carrier no longer meets your needs or substantially increases your premiums, it may be a good time to review the options provided by your Affinity Insurance broker. Back to top |
Question:I bought comprehensive insurance, is my home covered while on vacation? |
Each insurance company has strict and specific directions for the homeowner when leaving on vacation, when your home becomes unoccupied, or vacant. The time of season, length of time and type of home you occupy will also impact what is required by your insurance company while on vacation. We strongly recommended to contact your Affinity Insurance broker to find out the requirements of your insurance company. The following explanation is meant to provide a general theme that is expressed by most insurance providers: Back to top |
Question:I bought my house for less money than what my broker is suggesting I need to insure it for. Why do I need to insure it for a higher limit than I paid? |
The purchase price of most homes reflects the market value of that home. Market value is calculated by obtaining prices of other homes of a similar build, age and condition in your area and determining how your home compares with these homes. Market value can also be affected based on the local economy in your community and the ease of selling your home. Back to top |
Question:I rent out a room in my basement, am I covered if my tenant burns down my house? |
You must check with the local bylaw and building code requirements of your area to ensure you are abiding by these requirements before renting out rooms in your home. You cannot insurer something that is illegal or infringes on any civic authority, bylaw or ordinance. Back to top |
Question:If my tenant has a guest that slips on my sidewalk am I covered? |
If your policy indicates that you have a rented suite or space in your home, your policy will protect and defend you if a tenant’s guest slips on your sidewalk while visiting. It is important that your policy be modified to ensure liability coverage is extended to a rented room in your home. Your policy will not provide any coverage for your tenant if they are also named in loss suit; your tenant would need to have their own tenant insurance policy to cover this exposure. The adjuster will investigate and determine what action will be deemed necessary to protect you in the course of this action. Back to top |
Question:My replacement cost on my house seems high /low should I contact my agency to correct this? |
A phone call or visit to your broker/agency is always welcomed to discuss your insurance policy; especially if you have concerns or questions about any coverages. You may have completed some renovations or perhaps building costs have changed. We can update the 'home evaluation' calculator that determines what the replacement/rebuilding cost should be and bring options forward. Back to top |
Question:What is guaranteed replacement cost? |
Guaranteed Replacement Cost provides coverage to repair or replace your dwelling regardless of the amount of insurance shown on the cover page of your policy. Back to top |
Question:My broker indicates that an insurance company will not offer replacement cost coverage on my home. Do I have any other options available? |
Don’t be discouraged as there may be alternative options. If you have updated your roof, heat, plumbing and electrical and your house was built before 1960 we may be able to get replacement cost or, even better, guaranteed replacement cost on your home. At Affinity Insurance we have contracts with a number of insurance companies and will provide you with the best options available to serve your unique needs. Back to top |
Question:If I have multiple claims how will this impact my policy? |
Multiple claims may have a big impact on your premium and/or result in an insurance company assessing higher deductibles on certain segments of the policy. In severe cases, the company may not offer you a renewal. Your number of years as a client of the insurance company, combined with the number and frequency of claims will factor in the decision. Back to top |
Question:Does the frequency of claims or amount claimed impact my policy? |
The frequency of claims will have a larger impact than the amount claimed. Back to top |
Question:I have heard that my premium will go up for years if I have a claim, in general terms how much will it cost me? |
In most cases you will lose your claims free discount for three years. This is typically a percentage of the premium. Your broker can give you an estimate of how much this would be. However, any future claims can impact how much your policy would go up in subsequent years. Back to top |
Question:What happens if a loss occurs shortly after I re-write my policy with a new insurance company? |
If a loss occurs shortly after you re-write your policy with a new insurance company, the claims process should be similar to that of your previous company. Insurance carriers understand that most claims are accidental or out of the control of the home owner and the date of loss should not impact the accessibility of using your policy as long as the claim falls within the effective and expiry dates of your policy. Back to top |
Question:If I move in with a roommate who already has a tenant package, am I covered? |
If your roommate has a tenant policy, you are not automatically covered unless you are closely related (sibling, parent, child) or a spouse. As there can be many different scenarios, it’s always best to ask your Affinity Insurance broker for expert advice as to who is covered by a policy. If you’re covered by an existing policy, make sure the limit of coverage is high enough for the both of you. Back to top |
Question:Are there insurance bundles? |
Some insurance companies do offer bundles if you have more than one type of property insured with them. These bundles may provide for a premium discount. Affinity Insurance will review several quotes and ensure you have the best coverage you need at the best possible rate. Back to top |
Question:I don’t need outbuilding coverage, can I remove this off my policy? |
Outbuilding coverage is automatically included with all of our insurance companies. This makes insurance packages easier for most clients, since they don’t have to add or determine the coverage for sheds and detached garages. The limit of coverage for outbuildings is based on a percentage of your home limit and since the outbuildings are automatically included, removing them does not reduce the premiums. Back to top |
Question:My parents are moving into a seniors home, what coverage and options are available to them? |
There are two options to consider: Back to top |
Question:Why do I need a tenant policy if I don’t own my apartment? |
There’s many reasons to have tenant insurance: Back to top |
Question:My insurance premiums seem to be escalating, how can I reduce my premium? |
The best way to reduce your policy premium and not remove coverages is to apply any and all discounts that are available. Available discounts may include: Back to top |
Question:Why is credit score required for a discount? |
Insurance companies determined there was a link between credit scores and the number of claims a person will make. The better the credit score the more likely that a person will not make a claim. As a result most insurance companies provide a discount for a favourable credit score. Back to top |
Question:If the river surges over its banks am I covered? |
Overland water is a newer coverage in Canada. It specifically covers water that flows over land impacting your dwelling. A river or lake overflowing its banks or a large, quick snowmelt are the most common sources. The coverage protects you from water coming in through window wells or up through the floor, but does not cover seepage through cracks in basement walls. Back to top |
Question:Am I automatically covered for sewer backup? What does this cover? |
Unfortunately no. Sewer back up is an additional coverage that Affinity Insurance highly recommends you add to your insurance policy. Back to top |